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Welcome to AEB's Service Portal

We are glad to provide you with detailed and useful information about our products and our services.

News

Tuesday, 13. September 2016

Update: Bugfix available for Printing errors after current Microsoft security update dated August 9, 2016

Microsoft has confirmed this problem is due to a bug in their code. They are currently working on a hotfix for the issue. ETA for the hotfix is TBD. Updates will be posted as soon as they are available.

 

Should you receive error messages when printing labels (Bartender Error 3700, 3721 or Windows Error 995,1804, 122), please refer to the service news on the AEB service portal for information on the current status of solving the problem.


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Tuesday, 16. August 2016

Better safety and security with Java 8 – Please note our remarks on installing service packs as from Q3 2016 - Service pack for Engines

In August, AEB will upgrade to Java 8. Read on for a summary of what you need to take into account before and during installation of the upcoming service packs.


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Tuesday, 16. August 2016

Better safety and security with Java 8 – Please note our remarks on installing service packs as from Q3 2016 - Java update for ASSIST4

In August, AEB will upgrade to Java 8. Read on for a summary of what you need to take into account before and during installation of the upcoming service packs.


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Wednesday, 15. June 2016

Maintenance for Compliance 3.1 will end on June 30 – migrate now

Our current ASSIST4 Compliance & Risk Management version 4.0 has been in productive use for more than two years now. Therefore, passive maintenance for the Compliance Engine 3.1 will end on June 30, 2016. Read here how to migrate on time.


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Wednesday, 11. May 2016

Change to new security certificates for Citrix access to the AEB data center

By the end of August 2016, AEB will switch to SHA-2 certificates for Citrix access. As a customer of the AEB data center, a new Citrix portal for login is available to you as of now. Read on to find out what you need to know about the new access.


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Service & Support

Find out more about the release schedule of our products.

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AEB GmbH - Services | Julius-Hölder-Straße 39 | D-70597 Stuttgart | Phone +49-711-72842-300 | service(at)aeb.de