Welcome to AEB's Service Portal

New address and phone extension of the AEB headquarters as from June 19, 2017

As we are moving to our new building on June 19, 2017, the address and phone extension of the AEB headquarters will change.

Compliance Screening: Withdrawal of the restricted party list UKBIS - IRAN LIST WMD End-Use Control

The UK ECO has removed the list from its website on March 22. AEB can therefore no longer update the list and will remove it from your system automatically via data service on April 11, 2017.

Recommendation by AEB: Switch from Citrix receiver version 4.7 to previous version

Wichtige Information: Citrix Receiver Version 4.7 durch AEB im Rechenzentrum noch nicht freigegeben

Update: Bugfix available for Printing errors after current Microsoft security update dated August 9, 2016

Microsoft has confirmed this problem is due to a bug in their code. They are currently working on a hotfix for the issue. ETA for the hotfix is TBD. Updates will be posted as soon as they are available.

Should you receive error messages when printing labels (Bartender Error 3700, 3721 or Windows Error 995,1804, 122), please refer to the service news on the AEB service portal for information on the current status of solving the problem.

Better safety and security with Java 8 – Please note our remarks on installing service packs as from Q3 2016 - Service pack for Engines

In August, AEB will upgrade to Java 8. Read on for a summary of what you need to take into account before and during installation of the upcoming service packs.

Better safety and security with Java 8 – Please note our remarks on installing service packs as from Q3 2016 - Java update for ASSIST4