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Options for individualized e-mail distribution

 

If you are using ASSIST4 Origin & Preferences or ASSIST4 Origin & Preferences – Collaboration Services in the AEB data center, all system-generated e-mails are sent with the address <noreply@aeb.com> by default. If you want to send system e-mails via your domain, you have three options:

 

Click to select the option matching the needs of your company and send the e-mail that opens to service(at)aeb.com.

 

We will contact you as soon as possible.

Releasing your mail server

This requires that your mail server or network is configured in such a way that the mail server is accessible via the Internet via SMTP from a defined AEB data center sender IP and that e-mails can be delivered.

 

For this, AEB needs the URL of your mail server (e.g. mail.samplecustomer.com). It must be released accordingly in your and AEB’s firewall rules. The parameters can be entered in ASSIST4 Origin & Preferences or ASSIST4 Origin & Preferences – Collaboration Services. Then e-mails can be sent.

Establishing a VPN tunnel

Alternatively to releasing the mail server, a VPN tunnel can be established between the mail server in your data center and the ASSIST4 Origin & Preferences or ASSIST4 Origin & Preferences – Collaboration Services systems in the AEB data center. For this, AEB will need a technical contact who can establish the VPN tunnel together with a technical contact at AEB.

 

While establishing the VPN tunnel, an IP address specified by us will be assigned to you. You will have to implement the IP address via NAT to the actual IP of your mail server and release it for SMTP. This IP address specified by us will then be stored in ASSIST4 Origin & Preferences or ASSIST4 Origin & Preferences – Collaboration Services and e-mails can then be distributed via your domain.

Authorization in the DNS

Another option is to authorize AEB’s SMTP server via an SPF record in the DNS.

 

Note:

If you are using both ASSIST4 Origin & Preferences as well as ASSIST4 Origin & Preferences – Collaboration Services and both systems are operated in the AEB data center, the release process must be carried out only once.

 

AEB will charge a flat-rate service fee for establishing a VPN tunnel. For the other options, no costs are incurred.

 

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AEB SE - Services | Sigmaringer Straße 109 | D-70567 Stuttgart | Phone +49-711-72842-0 | service(at)aeb.de