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Here you’ll find answers to the most frequently asked questions

The answers to the most frequently asked product-specific questions can be found here.

We've collected our tips & tricks for you here.

What will the migration process to the new interface be like?

It’s quite simple. The AEB software will offer you an additional URL which can be opened by clicking on a special button. As soon as you select this URL as a user, you will switch to the new interface. You can switch between the interfaces during trial operation for several weeks. The new interface is also a production environment you can work in. As from an effective date that will be previously announced, you will work exclusively in the new interface.

Where do I find the new web interface?

Are you logging in via the main page of the AEB solution? Then you will find the direct link to the new web interface below the product description. During the test phase you decide with every start whether you wish to work on the well-known or new web interface.

Are you accessing transactions from an AEB application such as ASSIST4 or a Plug-in for SAP®? In open transactions, you can find a new blue button in the toolbar on the upper right. Click the button and follow the description in the dialog box. Confirm that you wish to try out the application in the new user interface. Close the transaction and open it again. Now the new interface will open.

 

 

What does parallel operation mean?

As soon as the software offers you the new HTML5 web application for testing, you can connect to the new interface. When starting the application, every user decides for themselves if they want to work with the old or new interface. When you choose the new interface, you are nevertheless working with your productive data.

Will there be any additional costs?

No, the migration to the new interface is part of AEB’s standard development and as such is included in the annual license agreement. You will migrate yourself by switching to the new URL with a click. There will be no costs for services.

Will I need training?

No. The new interface only affects the previously described basic principles of operation. The established functions and processes are not affected by this. Watch What´s-new-video now.

Will I be informed when I can switch to the new interface?

Yes. AEB will inform all users via the notification feature in the software itself - either directly when logging in or when accessing the application.

If you are operating the AEB solution in-house, the same applies. Prerequisite is a configuration of your engine. You have most likely configured the settings already if you are using the automatic service pack download or a data service.

We recommend making the settings accordingly. This ensures that all users will always be up-to-date and you adhere to all deadlines.

These instructions describe all necessary settings for getting AEB notifications.

Configuration – Setting up AEB notifications

I cannot find an AEB message in the software.

In some AEB solutions, AEB does not communicate via information pop-ups in the software, but you are contacted via e-mail. This applies to solutions that work mainly in the background with a high level of automation, such as the Message Engine Customs (MEC) for ATLAS Import, the Customs Engine (International), and the Carrier Engine.

 

 

I am using the Plug-in for SAP® from AEB. Where do I find the new web interface?

Do you work with SAP® and access e.g. the Export Engine (DE) via an AEB plug-in for SAP®?

AEB has already carried out all the necessary preparations. You do not need to install any service packs or transports. (This does not apply to customers who operate the Engine in their own data center.)

 

First, open the ATC :: Cockpit (transaction /AEB/CP) in your SAP® system to be displayed the overview of your licensed products. Here, you can now open the desktop of the AEB application by selecting "Export Management" or "Customs Management", for example.

In an open sheet, you can find a new blue button in the toolbar on the upper right. Click the button and follow the description in the dialog box.

Confirm that you wish to try out the application in the new user interface.

Close the transaction and open it again. Now the new interface will open.

 

Has the new web interface convinced you? Then use the same blue button in the new user interface to define that you wish to always work with the new user interface from now on.

 

Are you not yet sure? No problem. The next time you log in, the old interface will open again. You decide for yourself about the ideal time to migrate within the test phase predefined by AEB.

 

Please note: If you are working with an SAP® user with admin rights in the AEB application, you cannot switch to the new interface during parallel operation. If you wish to have a look at the new interface anyway, please log in directly to the AEB application.

What do I need to consider when I open the new interface for the first time?

For accessing the new interface, you will need an up-to-date HTML5 capable web browser. The latest version of Internet Explorer 11, Google Chrome and Mozilla Firefox are tested by AEB and explicit enabled.

As before, JavaScript, cookies, file and font downloads must be activated in the browser settings, while pop-up blockers and the compatibility view must be deactivated for the URL of the application.

Follow the instructions in the User Manual browser settings with HTML5.

An installation of Java is no longer required.

 

For the best possible display, ensure that the zoom factor is set to 100% both in the settings of your operating system and the browser. 

 

For the currently applicable system requirements, refer to the System Requirements document.

System Requirements AEB Engines, chapter 6.

System Requirements SERIES||XPRESS, chapter 3.

If you have any questions, please contact your system administrator.

May I upgrade to Java version 9, 10, or 11 on my workstation?

No. An upgrade to these versions is only possible when you definitely work with the HTML5-based interface in all your AEB applications.  AEB has ensured that this is possible for all products since the November 2018 service pack.

This is because that according to current plans by Oracle, Java versions higher than version 8 will no longer include Java Web Start.  As soon as users upgrade from Java 8 to a higher version, access to Java Web Start-based applications will no longer be working.

Therefore, please do not upgrade from Java version 8 to versions 9, 10, or 11, until you start using the new HTML5 interface, because these Java versions do no longer support Java Web Start.

 

 

I would like to exclusively work on the new interface already before the end of parallel operation.

We are glad to hear this. Depending on the access type, you have various options to exclusively work on the new interface during parallel operation which you can thereby shorten according to your individual needs. You do not need a Java installation. However, it is possible that a message is displayed on the main page that no Java installation has been found. You may ignore this prompt. The HTML5 interface will still work.

 

1. When logging in, click on the blue ‘Test now’ button or

 

2. extend the link you are using to get to the login screen by "/html".

 

3. Are you working with SAP® and accessing the AEB application via an Plug-in for SAP®? 

First, open the ATC :: Cockpit (transaction /AEB/CP) in your SAP® system to be displayed the overview of your licensed products. Here, you can now open the desktop of the AEB application by selecting “Export Management” or “Customs Management”, for example. In an open sheet, you can find a blue button in the toolbar on the upper right. Click the button and follow the description in the dialog box. Confirm that you wish to try out the application in the new user interface. Close the transaction and open it again. Now the new interface will open.

Has the new web interface convinced you? Then use the same blue button in the new user interface to define that you wish to always work with the new user interface from now on.

Which browsers does the new interface support?

For accessing the new interface, you will need an up-to-date HTML5 capable web browser. The latest version of Internet Explorer 11, Google Chrome and Mozilla Firefox are tested by AEB and explicit enabled.

As before, JavaScript, cookies, file and font downloads must be activated in the browser settings, while pop-up blockers and the compatibility view must be deactivated for the URL of the application.

Follow the instructions in the User Manual browser settings with HTML5.

An installation of Java is no longer required.

 

For the best possible display, ensure that the zoom factor is set to 100% both in the settings of your operating system and the browser. 

 

For the currently applicable system requirements, refer to the System Requirements document.

System Requirements AEB Engines, chapter 6.

System Requirements SERIES||XPRESS, chapter 3.

If you have any questions, please contact your system administrator.

My AEB application is operated in the AEB data center. Do I have to prepare something anyway?

Yes, please check if you and your colleagues who are working with the AEB solution are using one of the approved browsers. Refer to the System Requirements and the user manual “Making settings in the web browser” to find out which browsers have been approved and what you may need to consider during configuration.

System Requirements AEB Engines, chapter 6.

System Requirements Series||XPRESS, chapter 3.

User manual “Making settings in the web browser”

We are operating the AEB solution in-house. What do we need to consider?

1. To enable you to switch to the new HTML5 web application, your administrator must first install the corresponding service pack on the respective AEB Engine. The following overview will help you to see as from which service pack the product can start parallel operation and as from when only the new interface is exclusively available.

 

>> Overall schedule

 

In the download area of the portal, the Engine service packs have been marked accordingly.

 

We recommend adhering to the schedule proposed by AEB and installing the service packs in a timely manner due to the following reasons.

In September 2018, service provider Oracle has released Java 11 as the next long-term support version. Java Web Start is no longer included in this version. As soon as Java 8 users upgrade to a higher version, they will no longer be able to access the (current) application based on Java Web Start. Therefore, AEB will no longer support it as of the February 2019 service pack.

In addition, Oracle has announced that public updates for Oracle Java SE 8 which are published after January 2019 will only be available as commercial licenses for companies.

We strongly recommend to adhere to the schedule proposed by AEB and to install the service packs for starting parallel operation as well as for final migration to HTML5 as soon as possible.

 

2. Check if the specified system requirements are met and if you use one of the approved browsers. Refer to the System Requirements and User Manual document "Making settings in the web browser" to find out which browsers have been approved and what you may need to consider during configuration. If you have any questions, please contact your system administrator.

 

System Requirements AEB Engines, chapter 6.

User manual “Making settings in the web browser”

I have customizations. How will the new interface deal with them?

Customizations of AEB standard products need only be adjusted to the new interface if they influence the interface. In this case, additional costs will occur for the customizations. Individual logic in the background will not be concerned.

Please contact us directly if you need customizations and if you would like to discuss anything while testing.

Your customizations in the areas of ASSIST4 Dispatch, Export, Import, or Freight Management will not be affected.

Is there a fallback option?

Yes, by entering the old URL you can switch back to the previous interface manually at any time even after the end of the parallel operation as part of a user-specific limited transition period. This will give you time to fulfill the necessary requirements such as updating browsers or correcting settings.

 

Please note that AEB will no longer support the old interface based on Java Web Start as of the February 2019 service pack. Maintenance and support will then only be provided for the HTML5-based interface.

How long will the old interface still be supported?

After the end of parallel operation, you will work on the new interface by default. As a fallback option, you will usually be able to switch back to the old interface manually for three more months. The old interface will still be maintained passively during this period. Afterwards, maintenance and support will end. Support will then only be provided on the new interface. Detailed information about the specific periods for each product can be found here.

 

Due to the withdrawal of Java Web Start by Oracle in the future Java versions 9, 10, and 11, you can only access the old user interface as long as you continue using Java 8 (as described above).

Since the end of January 2019, a commercial license of Oracle SE Java is to be acquired for security updates.

For more information, please read the service news from AEB.

Please note that for this reason AEB will generally no longer support the old interface based on Java Web Start as of the February 2019 service pack. Maintenance and support will then only be provided for the HTML5-based interface.

Mobile applications remain the exception.

Can we define the beginning and end of the parallel operation ourselves?

No. AEB will specify this period. However, you will have several weeks to get used to the new interface during a trial operation period through the parallel operations.

I am a service provider for my customers. What will migration look like for me?

As a service provider, you can define the schedule yourself within the scope of the AEB specifications and change it in the engine.

When will the new interface be available?

Until the end of 2018, AEB has implemented the HTML5-based interface product by product and delivered with the service packs. Most of the information about this was provided directly in the software. Migration will only be possible after the mentioned service packs have been installed.

We have made available to you a graphic overview to inform you about the timeline. Here you can find out the service pack as of which you can migrate. The end of each parallel operation has also been specified. As of the February 2019 service pack, all AEB Engines operate with the HTML5-based interface by default.
 

Click here for an overview of release planning.

Here you will find answers to the most frequently asked product-specific questions

How does editing from Documents in the new interface work?

In the HTML5 user interface, document forms of the program type 'Adobe PDF' will be opened directly in the application when you click on 'Edit'. Neither Adobe Reader Browser Plug-in nor any other external extension will be needed.

The form will be opened in the editor with the same layout as in the preview. When editing, it may happen that the edited page is deformed by changes in the individual form fields or otherwise visually impaired. Clicking on 'Re-layout' will save the edited data, and the form will be redrawn.

The editor possesses a new function: Copy and delete records (for example, table rows or repeatable field sets). The controls (+) and (-) are located on the right edge of each page, the individual data record areas are indicated there by dashed lines.

Please note that the data is only saved within the transaction of the opened reference object and will be thus saved permanently only when the reference object is closed. When aborting, they are reset along with the other changes in the reference object.

 

 

 

I am using the Carrier Connect print function. Do I need to keep anything in mind?

Yes. The HTML5-based solution for label printing has been available since the October 2018 service pack. You should test and set it up during parallel operation until February 23, 2019 at the latest.

 

AEB optimizes the existing printing agent with the local component in the form of the AEB Service Agent. This allows access to local resources such as printers for direct printing from a web browser. The AEB Service Agent can be used both with and without local administrator rights of the user. When you first use the new HTML5-based interface for printing, you will be prompted to install the Service Agent once or permanently.

 

When frequently using this feature, we recommend a permanent installation of the AEB Service Agent. The AEB Service Agent is digitally signed with the AEB certificate. Your IT department can check and approve the origin of this component from a security viewpoint at any time.

 

If one of the following three scenarios applies to you, you have to run the installation of the AEB Service Agent once before the end of the (extended) parallel operation on February 23, 2019 to install it permanently on all workstations. You will need administrator rights for this.

 

  • You are working with the Carrier Connect plug-in for SAP® and are printing your shipping labels using the CaI printing agent.
    We have prepared detailed instructions for your here >> Installation instructions AEB Service Agent
  • You are not using an AEB plug-in for SAP®, but there is a corresponding printing agent icon in the task bar of your AEB application (this means that the printing agent is started automatically in your system).
  • For printing, you click the button on the right side of the Carrier Connect desktop below the worklist to manually activate the printing agent.

 

>> For instructions on how to install the AEB Service Agent, refer to the installation guide linked here.

Where in Classification can I find the messages concerning commodity code substitutions or invalid classifications?

With the new HTML5-based web interface, the new Worklist widget is available to you.
The widget contains information on the following tasks:

  • Open classifications
  • Invalid classifications
  • Commodity code substitutions export and import
  • Invalidly assigned documents
  • Potentially outdated goods description templates

 

In the HTML5-based web interface, the Worklist widget replaces the corresponding messages you were previously displayed in the assistant pane in certain situations.

The individual tasks are now only visible if applicable and are separated by country.

Click on the country to open the corresponding worklist. If there are no open tasks, the widget will inform you about this as well.

I do not or hardly use the HTML5-based user interface. Do I still need to migrate?

If you are using an AEB engine which works automatically in the background, there is hardly anything you and all users of the AEB application need to do.

 

The decisive factor is the need to access the interface.

 

If you and other users of the AEB software do not need to access the engine interface to fulfill your tasks, there is no need to migrate.

 

However, if you need to access the interface of an engine installed in-house to research errors or for administration purposes, you have to carry out the migration steps described above for each user.

 

A high degree of automation is typical for the following engines:

  • AES International – for the Swiss e-dec processing
  • Carrier Connect
  • AES Ausfuhr (DE) – for ATLAS Export
  • Message Engine Customs – for ATLAS Import

Will our ASSIST4 Export, Import, Dispatch, and Freight Management get a new interface as well?

No. The customized ASSIST4 solutions in version 6.0 will keep their well-known look & feel. The following AEB standard products will be migrated to the new HTML5 web application.

Click here for an overview of the HTML5 schedule.

Here you’ll find the tips & tricks

Exporting text

For security reasons, browsers must not access the clipboard of the operating system. For this reason, you cannot copy to the clipboard from the application using a function. If you want to copy a text element from your application, click the left mouse button to select it. You can copy the selected text to the clipboard using the "CTRL + C" shortcut. You can select entries in individual fields by double-clicking them and then copy them to the clipboard using this shortcut.

 

If you select several rows in the overviews, you can still use the "Export" function, which you can select using the right mouse button to access the shortcut menu. Here you will also find an option to copy "to clipboard".

Filling in date fields

In the new HTML5 interface, dates must be entered with a separator. This can be a dot or a comma on the numeric keypad or keyboard. The current year is automatically completed.

Cache button

You can cache your entered data at any time under the new HTML5 web interface by pressing the key combination "CTRL + S". There is no separate button for this in the test period. With the full migration to the new HTML5 web interface, caching will be available via the floppy disk icon in the top right menu bar.

Help features

After logging in to the applications, you will find the online help in the help widget on your desktop. If you are already on another sheet within the application, a help window will open when you press the F1 key. From the column on the right, you can access various help topics, such as the FAQ or in some cases context-sensitive "step-by-step guides".

 

You will find a question mark icon in the top right-hand corner of the menu bar in the filter of the overview of your transactions as well as in an open transaction. Click on it to activate the help mode. Now you can hover with the mouse over an element on the interface, e.g. a field, and see which information is to be specified in the field as well as further links.

Setting the display size

With the new HTML5 web interface, you can adjust the display size via the browser. Therefore, a separate function for this in the user settings has been removed. Use the key combination "CTRL +" to display the contents of the browser in a larger size. The key combination "CTRL -" makes the display smaller again. Alternatively, you can press the CTRL key and rotate the mouse wheel at the same time.

Contrasts

Certain elements of the new HTML5 interface, such as links to desktop widgets, menu options, or field labels, were sometimes difficult to read. With the January 2019 service package, the contrast ratio of the elements was increased to improve legibility.

 

In order to optimally display the application at your workstation, check whether your monitor meets the system requirements: The screen resolution should be 1280 x 1024 px or higher so that you can see all screen elements at a glance. For optimum display quality, AEB recommends setting the size of text, apps, and other elements to 100% in the display settings.

 

If you are using a remote desktop connection to work with our applications, you should not reduce the color depth in the settings to save bandwidth. Also check the contrast and brightness settings of your monitor. We recommend a value of 75% for brightness and contrast. The display of contrasts on an older monitor may decrease due to its operating time.

Can’t find the answer to your question?                We’ll be happy to assist you.

AEB SE - Services | Sigmaringer Straße 109 | D-70567 Stuttgart | Phone +49-711-72842-110 | service(at)aeb.com