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Service Overview

Here you will find a selection of our most requested services. We are happy to support you in your process and speak with you about your service needs.

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Testsystem für Schnittstellen

Sie erhalten einen Schnittstellen-Testmandant für Ihren manuellen Dateiupload. Für Export Filing: ATLAS Ausfuhr, Trade Compliance Management und Excise Duty Filing: EMCS ist dies eine schnelle und einfache Online-Lösung.

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Ausfuhrunterlagen Prüfung

Welche Unterlagen in einer Ausfuhranmeldung bei welcher Warennummer und welchem Bestimmungsland in codierter Form beigefügt werden müssen, ist häufig unklar und erschwert die Abwicklung von Vorgängen deutlich. Wenn Sie zu viele oder zu wenige Unterlagen angegeben haben, kann das bei einer Ausfuhr im Normalverfahren zu einer Nichtannahme durch den Zoll führen. Im vereinfachten Verfahren erfolgt derzeit noch keine automatisierte Überprüfung auf ATLAS Unterlagen.

Mit diesem optionalen, kostenpflichtigen Modul haben Sie nun die Möglichkeit, die Konsistenz von ATLAS Unterlagen in einer Ausfuhranmeldung mit Hilfe der Daten aus dem TARIC zu überprüfen. Dabei prüft die Anwendung, ob benötigte Unterlagen hinterlegt sind oder, ob vielleicht Unterlagen gemeldet werden, die sich gegenseitig ausschließen. Fehlen in einer Ausfuhranmeldung benötigte Unterlagen, so schlägt die Anwendung anhand der Warennummer und des Bestimmungslands die anzuwendenden Maßnahmen mit ihren Unterlagen vor. Die Vorschläge werden auf Positionsebene eingeblendet.

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Remote maintenance - Extended

IT Infrastructure

Implementing a functioning remote maintenance connection is a key aspect impacting both the implementation phase of your solution and the subsequent smooth operation - thus contributing to shorter project times and faster troubleshooting in case of a problem.

In addition to the standard remote maintenance, we offer several options for remotely connecting to your system.

We support you with the implementation of a remote maintenance connection between you and the AEB. Your policies and standards guide us in selecting, installing and / or setting up the appropriate Tools.

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On-Site Support

Application Support

Our main goal while offering on-site support is knowledge transfer. In some circumstances you may require an AEB professional on-site to temporarily assist the Key User or your internal support with their questions and consider and replay predefined scenarios - tailored to your business processes.

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Sending/Receiving E-Mails

Application Operation

E-mails have become de rigueur in day-to-day business. AEB enables you to not only send e-mails but also receive answers from within your solution - whether you exchange status updates or freight quotes with your transport service provider, have the customer send you the entry certificate or your vendor his supplier's declaration.

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Sending e-mails from ASSIST4

Application Operation

We install our e-doc module in your system. This module enables you to send documents as an e-mail directly from ASSIST4. You may want to send them to your customer or a supplier. We define together your requirements for sending e-mails and perform technical installation and configuration of the e-doc module.

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Update Service (periodic)

Application Operation

We assume installation of standard service packs and releases based on agreed rules (arrangements, jointly defined change processes, deadlines, release calendar etc.).

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Update Service (once-only)

Application Operation

We assume installation of standard service packs and releases based on agreed rules (arrangements, jointly defined change processes, deadlines, release calendar etc.).

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Definition of Standard Business Processes

Business Process Support

Together with you, we define and document business processes relating to our software. This will be beneficial for you if you want to participate in a certification measure, validate your system environment or create test forms for change processes. In workshops, we recognize processes, classify them (core business process, subprocess, secondary process, etc.) and document them according to your requirements e.g. in UML.

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Datenextrakt

Ein Datenextrakt wird für Statistiken oder Betriebsprüfungen häufiger benötigt. Die AEB bietet daher diesen Service sowohl einmalig als auch regelmäßig in den jeweiligen Produkten an.

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Unterstützung beim ATLAS Releasewechsel

AEB unterstützt Sie bei der Migration auf die neue ATLAS-Version. Unsere Mitarbeiter stehen ihnen direkt für fachliche und technische Fragen zur Verfügung.

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System Audit (once-only)

Business Process Support

In many occasions, customers express to AEB their wish for a system audit. You may need to request an audit in order to assess a specific situation (state of your systems). You may also have requested an external assessor to do it for you. In any case we will be glad to perform this system audit (once-only) with you.

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System Audit (annual)

Business Process Support

In many occasions, customers express to AEB their wish for a system audit. You may need to request an audit in order to assess a specific situation (state of your systems). You may also have requested an external assessor to do it for you. In any case we will be glad to perform this system audit (annual) with you.

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Label Service

Business Process Support

A team of professional consultants is at your disposal to support your business processes with the matching Printers and labels. Our main focus is quality and reliability, also when it comes to our hardware.
We have chosen the best paper for you in order to avoid costs resulting from poor paper quality. Cooperation with transport service providers: the paper has already been approved and certified by UPS. This means, you don’t need any acceptance procedures with UPS anymore when using our labels and software. DHL almost always grants our paper bar code reading quality standard A.

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Offene Seminare

Ob in unserem Hauptsitz Stuttgart oder in einem anderen Schulungszentrum in Deutschland, wir vermitteln Ihnen sowohl Kenntnisse über die AEB-Softwarelösungen als auch fachliche Inhalte. Gerne auch als Webinar.
Bei den offenen Seminaren richtet sich das Angebot an alle Interessierte – Sie können vor Ort also wahrscheinlich auch Mitarbeiter anderer Unternehmen mit ähnlichen Aufgaben kennen lernen.

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In-House Training

Business Process Support

We will gladly provide you with in-depth knowledge of the AEB software solutions and of specialized customs and logistics topics on your premises. We will particularly focus on your specific requests.

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Workshops (Trainings)

Business Process Support

We will gladly provide you with in-depth knowledge of the AEB software solutions as well as on specialized customs and logistics topics either at your premises or in one of our training centers. We will particularly focus on your specific requests.

Your benefits

  • High quality trainings
  • Skilled employees
  • High user performance
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Online Training

Business Process Support

We will gladly provide you with in-depth knowledge on AEB software solutions as well as on specialized customs and logistics topics via web. You can choose between two options. Either you attend a training in an open group of users from various companies or you choose to be trained in an homogeneous group consisting in various colleagues from your own company only.

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Change Management Workshop

Application Management

Together with you, we will define processes for system changes such as upgrades but also configuration changes or adjustments to the master data. Our principle: As efficient as possible with the least risk for production, while focusing on the ITIL process Framework.

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Systemdokumentation

In einem Projektverlauf wird zu Beginn einer Installation meistens mit einer Spezifikation, einem Pflichtenrespektive Lastenheft gearbeitet.

Nach Wunsch wird abschließend noch eine Systemdoku erstellt. Beauftragte Erweiterungen Ihrer Lösung werden von AEB separat dokumentiert jedoch nicht in eine bestehende Dokumentation übernommen.

Sollten Sie z.B. auf Grund einer gewünschten Zertifizierung oder im Zuge von QM-Maßnahmen eine durchgängige Systemdokumentation benötigen, führen wir vorhandene Teile zusammen und ergänzen diese zu einem einheitlichen Ganzen.

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Release Management

Application Management

AEB assumes the release management of your AEB applications.
The release management includes tying up a software package from different sources, including the necessary tests. As a further step, the created package can be rolled out in accordance with the agreed change process (update service).

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System Documentation

Application Management

In the course of the project AEB mostly relies upon a business requirements specification to start installing your solution.

A system documentation may be additionally created by the end of the installation if desired. AEB usually documents separately any requested extensions of your solution but does not include them in an existing documentation.
You may need a comprehensive system documentation as part of quality management measures or due to an upcoming certification. In such cases we can put together existing information on your extensions and provide you with one consistent documentation.

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System Vitality Check

Application Management

Just like any other system, the operation of ASSIST4 requires a certain degree of maintenance.
AEB also offers this maintenance for those ASSIST4 systems which are operated in your infrastructure.

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User Coaching

Application Management

We’ll come on-site and look over the shoulders of your users working with AEB software, providing them with useful tips and tricks at the workplace.

All the users generally learn the basics in our trainings. Potential for optimization, however, is usually identified during the actual day-to-day business, e.g. by using the assistant or setting up initializations, which is why we suggest checking this knowledge after a while.

  • Better user performance
  • Quality improvements in the processes
  • Skilled employees
  • Further information about the system
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System Checkup

Application Management

An AEB employee comes to your company and checks the current status of your ASSIST4 environment, gladly together with your key users.
When exchanging thoughts and checking the system, smaller automations can be installed, tips and tricks exchanged and processes questioned. In addition, the data is checked and improvements in the application environment can possibly be made immediately on-site. (e.g. setting up delete batches etc.).

Your benefits

  • Professional check of your ASSIST4 system
  • Better performance
  • Quality improvement of processes
  • Skilled employees
  • Further information about the system
  • Identification of possible additional measures for system improvement
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ATLAS Consulting

Application Management

Our ATLAS specialists will be happy to advise you on new ATLAS releases. We will answer your specific questions e.g. special constellations in the area of the new functionalities.

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Update Service: Test System Refresh

Application Operation

We make a copy of the productive database and apply it to the test environment. We make sure that all settings such as batches, folder structures etc. are retained no impact on the productive system environment.

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System Monitoring Setup

Application Operation

Critical system processes must be monitored – we will be happy to handle this for you. Through the use of specific software, we send you information and alerts via e-mail or text messages to pre-defined groups. Other actions, such as starting services automatically, are possible.

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System Design Support

Application Operation

Would you like to use ASSIST4 at your premises and therefore need an optimal integration into your existing systems? We scale and dimension your system landscape. To ensure that your processing power and system stability are in the right proportion to the applications you are using.

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Support (Hotline Service)

Application Support

If you have any questions regarding the AEB solutions being used, we will be happy to support you over the phone on German working days between 8:00 a.m. and 6:00 p.m.
Our experts will gladly assist you – whether your questions refer to our software or processes e.g. in customs management. Our support is based on ITIL, we therefore offer a multilevel support which includes "Incident Management" and "Problem Management" and which doesn’t end until a final solution has been found.

 

 

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Extended Support

Application Support

We will gladly assist you even beyond our support hours. Extended support therefore means coordinating your individual requirements with us. It makes no difference whether you require 24/7 standby, whether you wish to have a separate support contact person with an individual phone number or whether you would like to have additional technical support. We will be available for you.

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Extended Support: Warehouse Management Systemment System

Application Support

Warehouse processes are complex and multilayered. AEB solutions may help you optimize them not only using a software but also relying on an excellent support - to the highest standards and tailored for your needs.


AEB offers you an extended support for your ASSIST4 Warehouse Management System which goes way beyond the standard in terms of content, technical knowledge and expertise, ensuring seamless operation of your systems after go live. Our highly experienced and knowledgeable service team will be happy to assist you with any technical or non-technical question you may have.

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Extended Support: Standby Services

Application Support

We are happy to support you outside regular office hours on German working days from 8:00 a.m. to 6:00 p.m. Support services can be extended depending on your individual requirements and we can provide you with standby services.

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Extended Support: Configuration

Application Support

Support for your ASSIST4 configuration is not included in our standard support offering. If you have any questions regarding the AEB solutions being used and your configurations, we will be happy to support you on German working days between 8:00 a.m. and 6:00 p.m. Our experts will gladly assist you – whether your questions refer to your software or processes e.g. in customs management.

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Content Service: Master File Data

Application Support

The business processes supported by AEB software are subject to ongoing changes. Some of the master data changes often and the quality of a system depends on the quality of master data maintenance. This is why AEB, with its experts, offers updates of various master includes AES codes, customs offices, commodity codes but also exchange and IATA rates. The master file tables are available for download from the customer portal and can be downloaded as often as you want. Afterwards you can import them into ASSIST4 via the import functions.

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Quotes Maintenance

Application Support


The structure of agreements (quotes) of transport service providers is very different. Quotes are often designed very individually. Adjustments made by transport service providers to match the needs of their customers lead to modifications of zones, service types and the like. This makes it difficult to have a standardized data transfer of the quotes, all the more because the structure of the agreements of the transport service providers may vary even for one and the same service provider (depending on the depot and the like). This is why the entry of quotes into ASSIST4 is solved in a very flexible way. This flexibility makes it necessary to manually implement the quote structure into ASSIST4.

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Annual Conversion of Commodity Codes

Application Support

At each turn of the year (rarely during the year) modifications to the statistical commodity codes (8-digits) and customs tariff codes (11-digits) are made by the authorities. Codes can be added, deleted, replaced by others or changed. The codes are available in ASSIST4 in different master file data and should preferably be changed automatically. After the changeover, you receive a changeover log listing the remaining need for action which may be necessary.

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Setting Up Clients

Application Support

The AEB installations in the computer center run according to a client concept. This means, you can separate data for several companies or departments. This way subsidiaries can be set up as individual clients, for example.
It is possible to only provide users with their client's data. In addition, certain pre-defined settings are determined based on the client. The client is not of importance for satisfying legal customs requirements, even if data, for example authorizations, are stored with the selected client.

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Master Data Maintenance: Routing Data

Application Support

Up-to-date routing data is the basis for a smooth cooperation with courier and express services as well as with forwarders. Routing data which is not up to date may lead to longer delivery times of your packages. Therefore we offer you to enter your routing data into ASSIST4 within a maintenance window.

 

 

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Rights Administration

Application Support

Your software solution is subject to constant changes and grows according to your requirements. These changes also become obvious in the administration of rights.

New roles and processes are added, workflows and external conditions are changing or the responsibilities of individual employees are extended.

Therefore AEB can support you in the area of rights administration if needed. You can define the requirements for this AEB Service.

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User Administration

Applikations-Support

Your software solution is subject to constant changes and grows according to your requirements. This becomes obvious especially in the area of user administration. New employees are added, new workflows and release processes are defined or other conditions are changing.

Therefore AEB can support you in the area of rights administration if needed. You can define the requirements for this AEB Service.

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Document Adjustment

Application Support

AEB creates documents matching your individual needs. You have the choice as to whether you want existing documents to be changed or if you want us to create new documents together with you.

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Installation Support: Server Components

Application Base Services

AEB installs all your server components from operating system to virus scanner and optimizes their interaction.

Our experts assist you in making your system environment as secure and stable as possible. Additionally they share knowledge with your IT. This means a reduced workload for your own IT.

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Installation Support: Peripheral Devices

Application Base Services, Applikations-Basisdienste

AEB installs your peripheral devices such as printers, scales or scanners and optimizes their interaction with AEB applications.

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Escrow

Application Base Services

AEB transmits the source code of your software, including all customizations made for you, to a certified escrow business. In addition to secure data storage, AEB’s escrow service includes verification by the custodian that the source code is fully functional, since source code has no value unless it can be read and executed. The process of creating the source code copy can be audited upon request.The service includes two updates per year, each with a standard initial check.

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Database Installation

Database Management

We take over the installation and configuration of your database.
No need for a DB administrator within your IT. Optimal configuration of your database through expert guidance and customization of your application.

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Database Administration

Database Management

We act as a DB administrator on your behalf - taking this responsibility off you shoulders. No need for a DB administrator within your IT. Optimal configuration of your database through expert guidance and customization of your application.

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Database Checkup

Database Management

Our database experts may check the general state of your Oracle or MS SQL database upon request. They then decide at which intervals further checks should be performed. After each check you will receive a result statistic including an analysis but also suggestions on how to optimize your database.


Small modifications which can be performed during operation hours are included in the service. This may include for example expanding DB files or rotating log files.

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Remote Maintenance

IT Infrastructure

Implementing a functioning remote maintenance connection is a key aspect impacting both the implementation phase of your solution and the subsequent smooth operation - thus contributing to shorter project times and faster troubleshooting in case of a problem.

In addition to the standard remote maintenance, we offer several options for remotely connecting to your system.

We support you with the implementation of a remote maintenance connection between you and the AEB. Your policies and standards guide us in selecting, installing and / or setting up the appropriate Tools.

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Server Migration

IT Infrastructure

We describe a server migration as the procedure by which AEB moves software components from one server to another. E.g.: operating system upgrade from Windows 2003 to Windows 2008 server. This also affects all software components like ASSIST4, ACMS or the Compliance Engine and obviously any corresponding databases. Our support extends up to the point that we even perform all the tasks related with the migration of your Open FT software (responsible for connecting with the customs), although this software is a third-party product.

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AEB SE - Services | Sigmaringer Straße 109 | D-70567 Stuttgart | Phone +49-711-72842-0 | service(at)aeb.de