Together with you, we will define processes for system changes such as upgrades but also configuration changes or adjustments to the master data. Our principle: As efficient as possible with the least risk for production, while focusing on the ITIL process Framework.E-mail to this question| Go to top
In einem Projektverlauf wird zu Beginn einer Installation meistens mit einer Spezifikation, einem Pflichtenrespektive Lastenheft gearbeitet.
Nach Wunsch wird abschließend noch eine Systemdoku erstellt. Beauftragte Erweiterungen Ihrer Lösung werden von AEB separat dokumentiert jedoch nicht in eine bestehende Dokumentation übernommen.
Sollten Sie z.B. auf Grund einer gewünschten Zertifizierung oder im Zuge von QM-Maßnahmen eine durchgängige Systemdokumentation benötigen, führen wir vorhandene Teile zusammen und ergänzen diese zu einem einheitlichen Ganzen.E-mail to this question| Go to top
AEB assumes the release management of your AEB applications.
The release management includes tying up a software package from different sources, including the necessary tests. As a further step, the created package can be rolled out in accordance with the agreed change process (update service).
In the course of the project AEB mostly relies upon a business requirements specification to start installing your solution.
A system documentation may be additionally created by the end of the installation if desired. AEB usually documents separately any requested extensions of your solution but does not include them in an existing documentation.
You may need a comprehensive system documentation as part of quality management measures or due to an upcoming certification. In such cases we can put together existing information on your extensions and provide you with one consistent documentation.
Just like any other system, the operation of ASSIST4 requires a certain degree of maintenance.
AEB also offers this maintenance for those ASSIST4 systems which are operated in your infrastructure.
We’ll come on-site and look over the shoulders of your users working with AEB software, providing them with useful tips and tricks at the workplace.
All the users generally learn the basics in our trainings. Potential for optimization, however, is usually identified during the actual day-to-day business, e.g. by using the assistant or setting up initializations, which is why we suggest checking this knowledge after a while.
An AEB employee comes to your company and checks the current status of your ASSIST4 environment, gladly together with your key users.
When exchanging thoughts and checking the system, smaller automations can be installed, tips and tricks exchanged and processes questioned. In addition, the data is checked and improvements in the application environment can possibly be made immediately on-site. (e.g. setting up delete batches etc.).
Our ATLAS specialists will be happy to advise you on new ATLAS releases. We will answer your specific questions e.g. special constellations in the area of the new functionalities.E-mail to this question| Go to top