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Application support

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On-Site Support

Our main goal while offering on-site support is knowledge transfer. In some circumstances you may require an AEB professional on-site to temporarily assist the Key User or your internal support with their questions and consider and replay predefined scenarios - tailored to your business processes.

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Unterstützung beim ATLAS Releasewechsel

AEB unterstützt Sie bei der Migration auf die neue ATLAS-Version. Unsere Mitarbeiter stehen ihnen direkt für fachliche und technische Fragen zur Verfügung.

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Support (Hotline Service)

Application Support

If you have any questions regarding the AEB solutions being used, we will be happy to support you over the phone on German working days between 8:00 a.m. and 6:00 p.m.
Our experts will gladly assist you – whether your questions refer to our software or processes e.g. in customs management. Our support is based on ITIL, we therefore offer a multilevel support which includes "Incident Management" and "Problem Management" and which doesn’t end until a final solution has been found.

 

 

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Extended Support

Application Support

We will gladly assist you even beyond our support hours. Extended support therefore means coordinating your individual requirements with us. It makes no difference whether you require 24/7 standby, whether you wish to have a separate support contact person with an individual phone number or whether you would like to have additional technical support. We will be available for you.

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Extended Support: Warehouse Management Systemment System

Application Support

Warehouse processes are complex and multilayered. AEB solutions may help you optimize them not only using a software but also relying on an excellent support - to the highest standards and tailored for your needs.


AEB offers you an extended support for your ASSIST4 Warehouse Management System which goes way beyond the standard in terms of content, technical knowledge and expertise, ensuring seamless operation of your systems after go live. Our highly experienced and knowledgeable service team will be happy to assist you with any technical or non-technical question you may have.

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Extended Support: Standby Services

Application Support

We are happy to support you outside regular office hours on German working days from 8:00 a.m. to 6:00 p.m. Support services can be extended depending on your individual requirements and we can provide you with standby services.

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Extended Support: Configuration

Application Support

Support for your ASSIST4 configuration is not included in our standard support offering. If you have any questions regarding the AEB solutions being used and your configurations, we will be happy to support you on German working days between 8:00 a.m. and 6:00 p.m. Our experts will gladly assist you – whether your questions refer to your software or processes e.g. in customs management.

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Content Service: Master File Data

Application Support

The business processes supported by AEB software are subject to ongoing changes. Some of the master data changes often and the quality of a system depends on the quality of master data maintenance. This is why AEB, with its experts, offers updates of various master includes AES codes, customs offices, commodity codes but also exchange and IATA rates. The master file tables are available for download from the customer portal and can be downloaded as often as you want. Afterwards you can import them into ASSIST4 via the import functions.

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Quotes Maintenance

Application Support


The structure of agreements (quotes) of transport service providers is very different. Quotes are often designed very individually. Adjustments made by transport service providers to match the needs of their customers lead to modifications of zones, service types and the like. This makes it difficult to have a standardized data transfer of the quotes, all the more because the structure of the agreements of the transport service providers may vary even for one and the same service provider (depending on the depot and the like). This is why the entry of quotes into ASSIST4 is solved in a very flexible way. This flexibility makes it necessary to manually implement the quote structure into ASSIST4.

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Annual Conversion of Commodity Codes

Application Support

At each turn of the year (rarely during the year) modifications to the statistical commodity codes (8-digits) and customs tariff codes (11-digits) are made by the authorities. Codes can be added, deleted, replaced by others or changed. The codes are available in ASSIST4 in different master file data and should preferably be changed automatically. After the changeover, you receive a changeover log listing the remaining need for action which may be necessary.

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Setting Up Clients

Application Support

The AEB installations in the computer center run according to a client concept. This means, you can separate data for several companies or departments. This way subsidiaries can be set up as individual clients, for example.
It is possible to only provide users with their client's data. In addition, certain pre-defined settings are determined based on the client. The client is not of importance for satisfying legal customs requirements, even if data, for example authorizations, are stored with the selected client.

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Master Data Maintenance: Routing Data

Application Support

Up-to-date routing data is the basis for a smooth cooperation with courier and express services as well as with forwarders. Routing data which is not up to date may lead to longer delivery times of your packages. Therefore we offer you to enter your routing data into ASSIST4 within a maintenance window.

 

 

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Rights Administration

Application Support

Your software solution is subject to constant changes and grows according to your requirements. These changes also become obvious in the administration of rights.

New roles and processes are added, workflows and external conditions are changing or the responsibilities of individual employees are extended.

Therefore AEB can support you in the area of rights administration if needed. You can define the requirements for this AEB Service.

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User Administration

Applikations-Support

Your software solution is subject to constant changes and grows according to your requirements. This becomes obvious especially in the area of user administration. New employees are added, new workflows and release processes are defined or other conditions are changing.

Therefore AEB can support you in the area of rights administration if needed. You can define the requirements for this AEB Service.

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Document Adjustment

Application Support

AEB creates documents matching your individual needs. You have the choice as to whether you want existing documents to be changed or if you want us to create new documents together with you.

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